Terms of Service

Effective date: 12 June 2026 Last updated: 12 June 2026

1. About these Terms

These Terms of Service (the "Terms") govern your use of the website at greeceactivityguide.com (the "Site") and the booking, account, and communication services offered through it (together, the "Service").

The Service is operated by TRAVEL ACTIVITY GUIDE LTD, a private company registered in Cyprus under company number HE 493917, with its registered office at Vavyla 3, Block A, Flat/Office 204, Pera Chorio, 2572 Nicosia, Cyprus (VAT registration pending) ("we", "us", "Greece Activity Guide").

Our company-identification details are also set out in the Legal Notice on the Site. You can contact us at support@greeceactivityguide.com.

By using the Service or making a Booking through it, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy.

2. Definitions

• "Operator" means an independent third-party tour operator, activity provider, or supplier whose Tours are listed and bookable through the Site, and who provides the Tour to you.
• "Tour" means any activity, experience, or excursion listed on the Site and offered by an Operator.
• "Operator Agreement" means the contract for a Tour, concluded directly between you and the Operator (see §3).
• "Booking" means a confirmed reservation by you for a Tour made through the Site.
• "Booking Request" means a completed checkout for a Tour that requires the Operator's confirmation before it becomes a Booking (see §5.1).
• "Customer", "you", "your" means the person making a Booking and any other participants listed under that Booking.
• "Confirmation Email" means the email we send you, in the name and on behalf of the Operator, confirming the Booking.
• "Credit" means store credit issued by us under §11 for use against future Bookings.
• "Account" means a registered user account on the Site.
• "Commercial agent" means a party authorised by another (here, the Operator) to conclude contracts and collect payment in that other party's name and on its behalf.
• "Extenuating Circumstances" has the meaning given in §7.3a.

3. Our role — commercial agent, not the Operator

Greece Activity Guide is a booking platform and acts as the commercial agent of the Operator.

When you book a Tour, we conclude the Operator Agreement and collect payment in the name of and on behalf of the Operator. We are commissioned and authorised by the Operator to (i) conclude the Operator Agreement directly between you and the Operator, and (ii) collect payment from you on behalf of, and for the account of, the Operator.

We are not the Operator. The Tour itself — including guides, transport, equipment, vessels, vehicles, safety, and the conduct of the activity — is provided by the Operator identified to you in the booking flow (see §5.3). The Operator Agreement is concluded directly and exclusively between you and the Operator. We are not a party to the Operator Agreement and we do not ourselves provide, organise, or resell the Tour.

Our own contract with you (these Terms) covers only the booking, payment-handling, and communication services we provide. We receive a fee from the Operator for these services; the price you see already includes that fee, and you pay no separate charge to us unless a fee is clearly shown to you before checkout.

Where mandatory law in your country of residence treats the platform as a co-contracting party for a particular arrangement, the relevant statutory rights apply notwithstanding this clause.

4. Eligibility and your Account

To make a Booking you must be at least 18 years of age and legally capable of entering into binding contracts.

You can use the Service as a guest or with a registered Account. Booking does not require an Account. If you create an Account:

• you must provide accurate and current information;
• you are responsible for keeping your login credentials secure;
• you are responsible for activity carried out under your Account.

Authentication is provided through a third-party identity provider (Clerk); you agree to that provider's terms as part of using the Account feature.

If you book as a guest and later create an Account with the same email address, you may link ("claim") your earlier guest Bookings to the Account.

We may suspend or close Accounts that show signs of fraud, abuse, or repeated chargebacks.

4.1 Your warranties to us

Each time you make a Booking or use the Service you confirm that:

• you are at least 18 years old and have legal capacity to enter into binding contracts;
• the personal details you provide (your own and those of other participants) are accurate, complete, and current;
• the payment method you use is yours, or you are authorised to use it on the cardholder's behalf;
• you are not subject to any sanctions or restrictions that would prohibit us from supplying the Service to you;
• you are not making the Booking for a fraudulent or unlawful purpose, including payment-card cycling or testing, and not for commercial resale.

A material misrepresentation under this clause entitles us to cancel the Booking and to suspend the Account. Where we cancel for this reason, §7 governs any refund.

5. Making a Booking

5.1 How a Booking is formed

A listing on the Site is an invitation to book, not an offer. When you complete the checkout flow (and, where payment is required, submit payment or authorise your card), you make a binding offer to enter into the Operator Agreement with the Operator for that Tour.

We accept that offer — in the name of and on behalf of the Operator — when we send you the Confirmation Email. The Booking, and the Operator Agreement, are formed at that point.

• Instantly confirmed Tours. For most Tours, the Confirmation Email is sent immediately after checkout.
• Booking Requests. Some Tours require the Operator to confirm availability. For these, your completed checkout is a Booking Request: we send you an acknowledgement, and the Confirmation Email follows once the Operator confirms — normally within the confirmation window shown or within 24 hours. If the Operator cannot confirm, the Booking Request is declined: any authorisation hold on your card is released, anything already collected is refunded in full, and where possible you are offered alternatives under the §7.6 procedure.

Acting for the Operator, we may decline an offer (for example: the Operator cannot honour it, there is an obvious pricing or availability error, or we suspect fraud or misuse). Where an offer is declined, any amount you paid is refunded in full.

5.2 The Confirmation Email is the binding record

The Confirmation Email is the binding record of your Booking. It contains the booking reference, the Tour, date and time, number of participants, the price and what was or will be charged, the cancellation window in force at the time of booking, the meeting point and any pickup details, and a link to cancel. Please retain it.

We do not issue separate tickets or vouchers. Your booking reference (and, where asked, the name on the Booking) is what you present on the day. We also provide a link to an online booking page with the same details and calendar links.

Where information shown later on the Site or in your Account differs from the Confirmation Email — for example because a Tour's cancellation window changed after you booked — the Confirmation Email prevails for your Booking.

5.3 The Operator and the Operator's terms

Each Tour is provided by a specific Operator. Before you complete a Booking, we show you the identity of the Operator providing that Tour — their legal and trading name, legal form, registration details, and registered address — together with the key terms specific to the Tour, including the cancellation window in force. These details remain available to you after booking on the booking terms page linked from your Booking, and on request.

We provide first-line customer service for all Bookings; contact with the Operator about a Booking runs through us unless we tell you otherwise.

Operators on the Site trade as businesses. If at any time a Tour were offered by an Operator who is not acting as a business, we would tell you before you book, because some consumer-protection rules may then not apply to the Operator Agreement.

Some Tours require you to accept a Tour-specific acknowledgement or waiver (for example for adventure activities); where this applies, the text is shown at checkout and you accept it by ticking a separate box. The Operator's own terms govern the Operator Agreement; nothing in them affects your rights against us under these Terms, and where they conflict with these Terms, the term more favourable to you as a consumer prevails as between you and the Operator.

5.4 Group bookings — lead booker

Where your Booking includes participants other than yourself, you act as the lead booker. By completing the Booking you confirm that:

• you are authorised by each participant to make the Booking on their behalf and to provide their personal details;
• you have brought these Terms and the Privacy Policy to the attention of each participant;
• you are responsible for passing on payments, refunds, Credits, and communications between the group and us.

You may pass our notices to the rest of the group; we will not separately contact other participants unless you explicitly opt them in.

5.5 Participant details and passenger manifests

For some Tours the Operator is legally required to hold details of every participant — for example, boat trips for which EU law (Directive 98/41/EC) requires a passenger manifest. Where a Tour requires this, the checkout asks for the details per participant: name, and where required date of birth, nationality, and a passport or identity-document number.

As lead booker you must provide these details accurately and confirm you are authorised to provide them. We pass them to the Operator solely so the Tour can be delivered and legal obligations met. Identity details (date of birth, document numbers, nationality) are automatically deleted from our systems shortly after the Tour; our Privacy Policy gives the retention details.

If required participant details are missing or wrong, the Operator may be unable to let a participant board or take part; §8 (refusal of participation) then applies.

6. Pricing and payment

6.1 Prices

Prices are shown in euros (EUR) and include applicable VAT and all charges required to take part in the Tour. The Operator may not require you to pay anything on site that is necessary to experience the Tour as listed. Genuinely optional items — gratuities, food and drink not stated as included, souvenirs, optional extras and add-ons — may be offered separately, and any bookable add-ons or pickup surcharges you select are itemised at checkout before you pay. The total payable is shown before you complete checkout.

Some Tours carry automatic, time-based price reductions (for example early-booking or last-minute discounts). The reduced total is what you see at checkout.

6.2 Payment models

Three payment models exist; the one that applies to a Booking is shown on the Tour page and at checkout:

• Full payment — the entire price is charged at the time of booking.
• Deposit — the part of the price shown at checkout is charged at the time of booking; the balance, also shown at checkout and in the Confirmation Email, is paid by you directly to the Operator on the day of the Tour. Amounts already paid online count in full towards the total price.
• Reserve now, pay later — nothing is charged when you book. You provide a payment card, which is securely saved (see §6.3), and we charge the full price automatically to that card shortly before the Tour — at the time shown on the Tour page and in the Confirmation Email (typically 48 hours before the start).

6.3 Card authorisation holds and saved cards

Authorisation holds. For Booking Requests (§5.1), your card may be authorised for the amount due at checkout but only captured (actually charged) when the Operator confirms. If the Booking Request is declined or expires, the hold is released — depending on your bank, a released hold can take a few days to disappear from your statement; it is not a charge.

Saved cards (Reserve model). By choosing a Reserve Tour you expressly authorise us — as the Operator's commercial agent — to store your payment credentials with our payment processor and to initiate the charge of the full price to that card, without you being present, at the time stated at checkout. If the charge fails, we will retry and email you a secure link to complete payment another way. If payment has not been completed by the start of the Tour, the Booking is cancelled and §7.3 (cancellation inside the window / no-show) applies. You must ensure the card remains valid and has sufficient funds at the charge date.

6.4 How payment is processed

Payment is processed by Stripe; by completing checkout you also accept Stripe's terms. Card details are entered with Stripe and we do not see or store full card data. We store only a tokenised payment-method reference so we can take the payments described in this §6 and issue refunds.

You authorise us to charge the displayed total (or, for Reserve Tours, the displayed total at the stated time) to the payment method you provide.

6.5 When your payment is treated as made

We collect payment in the name of and on behalf of the Operator, as the Operator's commercial agent. Once your payment for a Booking has been successfully received by us or by our payment processor acting for us, your obligation to pay the Operator that amount is discharged in full — even though we transfer the money to the Operator afterwards. You do not pay the Operator again for any amount already paid through the Site. (Any balance under the Deposit model, paid directly to the Operator on the day, is not collected by us and is not covered by this clause.)

6.6 Receipts and tax invoices

We provide a payment confirmation for every amount we collect. Tax invoices for the Tour itself are a matter for the Operator, as the party you contract with for the Tour: if you need one, ask us and we will pass the request to the Operator.

7. Changes, cancellations and refunds

7.1 Cancellation window

Every Tour has a cancellation window measured in hours before the Tour start. The number of hours is shown on the Tour page, at checkout, and in the Confirmation Email. The window is set by the Operator and may vary between Tours. Unless a Tour states otherwise, the default cancellation window is 24 hours.

All deadlines in this §7 are calculated against the Tour's start time in Greek local time (Europe/Athens). The decisive moment for a cancellation is when it is submitted through the Site.

Cancellations must be made through the Site — using the cancel link in your Confirmation Email or your Account. Operators are not permitted to accept cancellations directly; if you contact the Operator, you will be directed back to the Site so the cancellation is recorded and any refund is processed.

7.2 Cancellation outside the window (eligible for refund)

If you cancel outside the cancellation window, you receive a full refund of everything you have paid online, to the original payment method:

• Full payment — the full price is refunded.
• Deposit — the amount paid online is refunded (the balance was never collected).
• Reserve — if the card has not yet been charged, nothing is taken and any saved-card authority for that Booking ends; if it has been charged, the charge is refunded in full.

Refunds are processed via Stripe and typically reach your account within 5–10 working days, subject to your card issuer.

7.3 Cancellation inside the window (no refund)

If you cancel inside the cancellation window, you may still cancel through the Site so the slot is released to the Operator. No refund is due and amounts already paid are forfeited. For Reserve Bookings, the scheduled charge stands. Section 7.3a may still apply.

7.3a Extenuating Circumstances

"Extenuating Circumstances" means significant, unforeseen events beyond your reasonable control, arising after you booked, that make it impossible or unsafe for you to take part — for example serious illness or injury, the death of a close family member or travelling companion, or a major transport failure or government travel restriction affecting your journey to the Tour.

Where Extenuating Circumstances apply, we may, at our discretion and acting reasonably, offer a refund, Credit, or rebooking even for a cancellation made inside the window. We may ask for reasonable proof. A request must be made by reply to the Confirmation Email as soon as possible. This clause does not limit any mandatory legal right you have.

7.4 Changes by you

Requests to change a Booking (date, time, party size, pickup) are not guaranteed and depend on Operator availability. Send them by reply to your Confirmation Email; we pass them to the Operator and respond within a reasonable time. A change accepted by the Operator does not reset the original cancellation window unless we expressly confirm otherwise.

Where a change is offered to you through the Site following an Operator cancellation (§7.6), the self-service rebooking flow described there applies instead.

7.5 Minor changes by the Operator

Operators may make minor changes that do not fundamentally alter the experience — for example a small shift in start time (typically up to ±30 minutes), substitution of a vessel, vehicle, or equipment of equivalent specification, a change of guide for another suitably qualified guide, or a change to the order of stops. These do not entitle you to a refund.

Material changes — a significant date or time shift, a fundamentally different itinerary, or a downgrade that meaningfully reduces the value of the experience — are treated as a cancellation by the Operator under §7.6.

7.6 Cancellation by the Operator or by us — your choice of remedy

A Booking may be cancelled before the Tour by the Operator or by us on the Operator's behalf — for example for weather or sea conditions, safety, force majeure, insufficient participants, or because the Operator cannot deliver. Where this happens:

• we notify you without undue delay, with the reason;
• where alternatives exist, you are offered up to three alternative dates/times (or an equivalent alternative from the same Operator), together with the option of a full refund or Credit for the amount paid;
• you choose through a secure link. If an alternative you accept is cheaper than your original Booking, the difference is refunded to your card; under no circumstances do you pay more for an alternative we offer;
• you can also ask, through the same link, to move the Booking to another available departure of the same Tour yourself; that request is confirmed by the Operator (normally within 24 hours), failing which you receive a full refund;
• if you make no choice within 5 days, you automatically receive a full refund to the original payment method.

Where nothing has yet been captured from your card (a Booking Request, or a Reserve Booking before the charge), the cancellation simply releases the card authority and nothing is charged.

We may, in addition, add a goodwill Credit at our discretion. Where you have incurred ancillary expenses (travel to the meeting point, accommodation), our responsibility for those is governed by §9.

7.7 No-shows

Failure to arrive at the meeting point (or your selected pickup point) within a reasonable margin of the stated time is treated as a cancellation inside the window and is non-refundable, subject to §7.3a.

7.8 Your right of withdrawal — and why it does not apply here

Under EU consumer law (the Consumer Rights Directive 2011/83/EU, as transposed in Cyprus), a consumer buying a service at a distance normally has 14 days to withdraw from the contract without giving a reason.

That 14-day right does not apply to your Booking. Article 16(l) of that Directive disapplies the right of withdrawal for "services related to leisure activities if the contract provides for a specific date or period of performance." Every Tour booked through the Site is a leisure activity tied to a specific date and time. Accordingly, the only cancellation and refund rights you have are those set out in this §7, which are published to you before you book.

You confirm your acknowledgement of this at checkout.

7.9 Policy changes

We may update a Tour's cancellation window, prices, or other terms at any time. The terms that apply to a Booking are those in the Confirmation Email for that Booking. Updates do not retroactively change an existing Booking's cancellation window.

8. Your conduct on the Tour

You agree to follow the Operator's reasonable instructions, including safety instructions, on the day. The Operator may refuse participation where they reasonably consider you a risk to yourself or others (intoxication, undisclosed medical condition, behaviour). Where you are refused for these reasons, no refund is due.

8.1 Health, fitness and participation requirements

Each Tour page carries a "Suitability & safety" section written by the Operator — covering matters such as minimum age, fitness level, swimming or other ability requirements, weight limits, health restrictions, and the inherent risks of the activity. You are responsible for reading it before you book.

You confirm that you and each participant are in suitable physical and mental health to take part in the Tour as described, and that you have disclosed (in the notes field at checkout, or by emailing us before the Tour) any condition relevant to safe participation — including, without limit, pregnancy, recent surgery, cardiovascular conditions, mobility limitations, severe allergies, sensory impairments, and conditions affected by sun, heat, water, motion, or altitude.

Where a Tour states participation criteria (such as a minimum age or a swimming requirement), you confirm at checkout that they are met for every participant. Where they are not met and the Operator refuses participation, no refund is due.

You are responsible for arriving sober and unimpaired. Where the Operator reasonably considers you or another participant intoxicated, under the influence of drugs, or otherwise unfit to participate safely, they may refuse participation without refund.

8.2 Meeting point, pickup, and punctuality

The meeting point — or, where you selected one, your pickup location and pickup time — is stated in your Confirmation Email and on your booking page, with a map link. You are responsible for being there on time; §7.7 applies if you are not. Allow for traffic and ferry schedules. If you are running late or cannot find the meeting point, use the contact route in your Confirmation Email immediately.

If you travel from abroad, you are responsible for your own travel documents and for meeting any entry or health requirements; these are not grounds for a refund outside §7.

8.3 Insurance

We strongly recommend that you hold travel insurance covering cancellation, medical treatment, repatriation, lost belongings, and personal accident for your trip, including for the activities involved in the Tour. Where a Tour's listing states that personal cover is required, you are responsible for arranging it.

We do not arrange, sell, or provide insurance. An Operator may carry its own public-liability cover for the conduct of the Tour, but that does not substitute for your personal insurance.

8.4 Photography and media on the Tour

Operators commonly photograph and film Tours for their own marketing and so that you can take home a record of the experience. By taking part you acknowledge this practice. If you do not consent to being photographed or filmed, tell the Operator before the Tour starts and they will accommodate the request where reasonably possible.

We may receive images from Operators for our own marketing, and use them only where the Operator has confirmed it has the necessary rights and consents. If you appear in an image we use and want it removed, email support@greeceactivityguide.com and we will remove it without undue delay.

9. Our liability — and yours

9.1 Our liability to you

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or under any mandatory provision of consumer-protection law.

Subject to that:

• We will perform the booking, payment-handling, and communication services we provide to you with reasonable care and skill.
• Where we breach these Terms or our duty of care through negligence, we are responsible for loss that is a reasonably foreseeable result of the breach. Loss is reasonably foreseeable if it was an obvious consequence of the breach, or was contemplated by you and us when you made the Booking. We are not responsible for loss that was not reasonably foreseeable.
• The Operator — not us — is responsible for the Tour itself, including safety, the conduct of the activity, equipment, vehicles, vessels, and the acts and omissions of its staff. We are not responsible for the acts, omissions, errors, or misconduct of Operators or other third parties not under our direct control. You may pursue the Operator directly for matters arising during the Tour; we will provide reasonable assistance, including the Operator's identity and registered details.
• We are not responsible for ancillary or consequential losses — such as travel costs, accommodation, time off work, or loss of enjoyment — except to the extent they are a reasonably foreseeable result of our own breach, or are recoverable under mandatory law.
• We are not responsible for delays or failures caused by events beyond our reasonable control (see §9.2), including outages of the third-party providers we rely on.

9.2 Force majeure

Neither we nor the Operator is liable for failure or delay in performance caused by events outside reasonable control, including: severe weather and adverse sea or marine conditions; earthquakes and natural disasters; fire or flood; epidemic or pandemic; government action and site or port closures; war, terrorism, or civil unrest; strikes or industrial action; travel restrictions and border closures; sanctions; failure of public utilities or telecommunications; and failure of third-party platforms we rely on (a "Force Majeure Event").

Where a Force Majeure Event prevents performance of a Booking, the cancellation procedure in §7.6 applies — you choose between a refund, rebooking, or Credit.

9.3 Your responsibility to us

If you breach these Terms or use the Service unlawfully, and that intentional or negligent breach directly causes us loss, damage, or a third-party claim, you are responsible to us for that loss, damage, or claim to the extent it was directly caused by you.

This does not apply to anything caused by our own negligence or default, it is limited to losses that were a foreseeable result of your breach, and nothing in it affects or reduces your mandatory rights as a consumer.

Damage caused by you or a participant to an Operator's vessel, vehicle, equipment, or premises is a matter between you (or that participant) and the Operator under the Operator Agreement, and is not covered by this clause.

10. Data and communications

Our processing of personal data is described in our Privacy Policy.

By making a Booking you agree to receive transactional communications about it by email to the address you provided — the Confirmation Email, payment messages, a reminder before the Tour, change and cancellation notices, refund confirmations, and a post-Tour review invitation. The phone number you provide is used by us, or passed to the Operator, only where contact about the Booking is needed (for example a pickup change on the day).

If you begin a checkout and do not finish it, we may send you a small number of reminder emails about the incomplete booking; this is stated next to the email field, and every such email contains an unsubscribe link that stops them permanently. You can opt out of non-transactional email at any time without affecting messages about Bookings you have made.

We share Booking details with the relevant Operator strictly to deliver the Tour; the Operator may not use them for marketing. We do not sell personal data.

11. Credits

Where we issue Credit (for example after an Operator cancellation under §7.6, or as a goodwill gesture), the Credit:

• can be used towards a future Booking through the Site;
• is tied to the email address it was issued to, has no cash value, cannot be paid out, and is non-transferable;
• expires 365 days after issue, unless a different period is stated when it is issued (goodwill Credits typically expire after 90 days); the expiry date is shown in your Account;
• is forfeit if your Account is closed for breach of these Terms.

Redemption is automatic. When you book while signed in to an Account whose email address holds Credit, the Credit is applied to the amount payable online, up to that amount, before your card is charged — the applied Credit and the reduced charge are both shown at checkout. Partial use is supported; any unused balance stays in your Account on its original terms. To use Credit issued to a guest booking, create an Account (or sign in) with that same email address. Credit applies to amounts payable through the Site; under the Deposit model it does not reduce the balance payable to the Operator on the day.

Credit spent on a Booking follows that Booking's cancellation terms: it is returned to your Account — on its original terms, including the original expiry — where you cancel outside the cancellation window or the Booking is cancelled under §7.6, and it is forfeited, like any other payment, where you cancel inside the window or do not show up.

12. Reviews and user content

12.1 Submitting a review

After your Tour is completed you may receive an invitation to leave a review, through a personal link. Only customers with a completed Booking are invited, and each Booking can leave one review. By submitting a review, photos, or other content you grant us a non-exclusive, royalty-free, worldwide licence to publish it on the Site and use it in our marketing. You confirm the review is your own genuine, first-hand opinion of a Tour you actually took.

12.2 Authenticity of reviews

We only invite reviews from customers who made and completed a Booking through the Site, and reviews are checked before publication. The following are strictly prohibited and we will remove them and may suspend the Account responsible:

• reviews that are untrue, misleading, or not based on a genuine experience;
• reviews written, commissioned, incentivised, or influenced by an Operator, or by anyone on an Operator's behalf, whether for the Operator's own Tours or against a competitor;
• reviews created in return for payment or other benefit from a third party.

Operators may publish a public response to a review through the Site; responses are also checked before publication.

12.3 Review photos and content standards

You may upload up to five photos with a review. You must hold the rights to any photo you upload, and you must not upload an image of another identifiable person without that person's consent; you confirm this when you upload.

You must not submit content that is unlawful, defamatory, obscene, discriminatory, harassing, infringing, or that contains other people's personal data. You may not imply your content is endorsed by us. We may decline to publish, or remove, content that breaches this section, and you may ask us to reconsider a removal (see §16).

13. How we rank and present Tours

When you browse or search, you can sort Tours yourself — by rating, price, or duration — and filter by many criteria. Where you do not choose a sort order, Tours are shown with the most recently listed first.

We may label a Tour "popular" or similar; these labels are based on real, non-cancelled booking volume on the Site, not on payment. Average ratings shown are calculated from published verified reviews.

Operators cannot pay us for a higher ranking, placement, or label. If that ever changes, we will update this section and disclose any paid placement clearly.

14. Intellectual property

All content on the Site — text, photographs, logos, design, and code — is owned by us or our licensors (including Operators, who license their listing content to us) and protected by intellectual-property law. You may view and share content for personal, non-commercial use. You may not scrape, mirror, republish, or otherwise commercially exploit Site content without our prior written consent.

If you believe content on the Site infringes your copyright or other right, send a written notice to support@greeceactivityguide.com identifying the work, the location of the material, and your contact details. We operate on a notice-and-takedown basis and will act on valid notices within a reasonable time (see also §16).

15. Prohibited use of the Site

You agree not to:

• access the Site by any means other than the publicly available web interface, except where we expressly authorise an API;
• use any robot, spider, scraper, crawler, artificial-intelligence system, or other automated means to access, extract, copy, index, aggregate, or collect Site content or data, or to train a model on it, without our prior written consent;
• copy or replicate the Site, its layout, or its content for a competing service;
• use the Site for, or in support of, any unlawful purpose (fraud, money laundering, sanctions evasion);
• make speculative, false, or fraudulent bookings, or bookings for commercial resale;
• interfere with the operation of the Site, including by introducing malware, denial-of-service attacks, or attempts to bypass security controls;
• probe, scan, or test the vulnerability of the Site or its infrastructure without our prior written consent;
• harvest personal data from the Site, including reviews and Operator information;
• impersonate any person or misrepresent your affiliation with any organisation;
• create Accounts by automated means or in bulk;
• use the Service to send unsolicited messages of any kind.

We may investigate breaches of this section, refer matters to law enforcement, and take civil action including seeking injunctive relief.

16. Illegal content — notices and complaints

The Site hosts content provided by users (reviews, photos) and by Operators (Tour listings). We moderate content to keep the Site lawful and useful, and may remove or restrict content that is illegal or breaches these Terms.

If you believe any content on the Site is illegal or breaches these Terms, notify us at support@greeceactivityguide.com with: the location of the content (a URL where possible), an explanation of why it is illegal or infringing, and your contact details. We will review every valid notice, act on it where appropriate, and tell you the outcome.

If your own content is removed or restricted and you disagree, you may contact the same address to ask us to reconsider; we will review the decision and respond.

Digital Services Act contact point. The email address above is also our single point of contact for recipients of the Service and for authorities under the EU Digital Services Act (Regulation (EU) 2022/2065). Communications may be made in English or Greek.

17. Affiliate and referral programme

We operate an affiliate programme under which approved partners may share referral links or codes for the Site and earn a commission from us on completed Bookings. Entering a referral code at checkout, or arriving through a referral link, never changes the price you pay. Participation in the programme is subject to separate terms presented on application or enrolment. Self-referrals, fraudulent referrals, and inauthentic traffic are prohibited and result in forfeiture of commissions and closure of the affiliate account.

18. Changes to these Terms

We may update these Terms from time to time. The current version is always at greeceactivityguide.com/terms with the effective date at the top. Material changes will be notified to registered Account holders by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

Bookings made before a change are governed by the version of these Terms in force at the time of booking; we record the version you accepted with each Booking, and that version is available on request.

19. Termination

You may stop using the Service at any time. To delete your Account, contact us at support@greeceactivityguide.com or use the account-deletion option where offered; deletion does not cancel any existing Booking, which remains subject to §7, and does not erase records we must keep by law (our Privacy Policy explains retention).

We may suspend or terminate your access where you materially breach these Terms, where required by law, or where there is good-faith suspicion of fraud or abuse. Termination does not affect rights and obligations that by their nature survive (see §22).

20. Governing law and disputes

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of the Republic of Cyprus, without prejudice to any mandatory consumer-protection rights you have under the laws of your country of residence.

To the extent permitted by mandatory consumer-protection law in your country of residence, any dispute will be subject to the exclusive jurisdiction of the courts of Cyprus. This is without prejudice to any right you have as a consumer under EU law to bring proceedings in the courts of your country of residence, and to our corresponding obligation to bring proceedings against you as a consumer only in the courts of your country of residence.

If you have a complaint, please contact us first at support@greeceactivityguide.com; we aim to resolve complaints quickly and fairly. We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration body.

21. Language

These Terms are originally written in English. We may publish a Greek translation for convenience. Where there is a conflict, the English version prevails for interpretation, unless mandatory consumer-protection law in your country of residence requires the local-language version to govern as between you and us.

22. General

• Entire agreement — these Terms (with the Privacy Policy, the Cookie Policy, the Legal Notice, and any Tour-specific terms and acknowledgements shown at booking) form the entire agreement between you and us regarding the Service.
• Severability — if any clause is found unenforceable, the remaining clauses stay in force, and the unenforceable part is replaced by an enforceable provision as close as possible to the original intent.
• No waiver — failure or delay in enforcing any clause is not a waiver of it.
• Assignment — you may not assign your rights under these Terms without our prior written consent; we may assign our rights and obligations to a successor entity (on a reorganisation, merger, or sale of business) on notice to you.
• Operators — Operators are not parties to these Terms. The customer obligations in §3 (our role), §8 (your conduct on the Tour, health and fitness, punctuality) and §8.4 (photography) are also incorporated into, and form part of, the Operator Agreement you conclude with the Operator at booking, and the Operator may enforce them under that agreement.
• Survival — clauses that by their nature survive termination — including §6 (sums due), §7 (refunds and post-cancellation rights), §8.4 (photography rights granted), §9 (liability and your responsibility to us), §10 (data and communications), §11 (Credits not yet used), §12 (licence to reviews), §14 (intellectual property), and §20–§22 — survive.
• Notices — notices to us go to support@greeceactivityguide.com; notices to you go to the email address on your most recent Booking or Account.
• Headings — section headings are for convenience and do not affect interpretation.